:root{--bg:#f5efe5;--ink:#202020;--muted:#666666;--line:rgba(32,32,32,0.12);--brand:#4a4a4a;--brand-dark:#2d2d2d;--accent:#8c8c8c;--panel:rgba(255,253,248,0.9)}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font-family:Arial,sans-serif}a{color:var(--brand)}.page-shell{max-width:1200px;margin:0 auto;padding:28px}.hero,.panel{border:1px solid var(--line);border-radius:28px;background:var(--panel);box-shadow:0 20px 40px rgba(19,38,31,.08)}.hero{display:grid;grid-template-columns:1.6fr .9fr;grid-gap:20px;gap:20px;padding:28px;margin-bottom:24px}.hero h1,.section h2{margin:0;font-size:clamp(2.2rem,6vw,4.6rem);line-height:.95}.hero p{line-height:1.7}.eyebrow{margin:0 0 12px;text-transform:uppercase;letter-spacing:.12em;color:var(--muted);font-size:.8rem}.hero-metrics{display:grid;grid-gap:14px;gap:14px}.hero-metrics div,.stat-card{padding:18px;border-radius:20px;background:#efefef;color:var(--ink);border:1px solid var(--line)}.hero-metrics strong,.stat-card strong{display:block;font-size:2rem}.grid{display:grid;grid-gap:20px;gap:20px}.grid.two{grid-template-columns:repeat(2,minmax(0,1fr));margin-bottom:24px}.panel{padding:24px}.panel.emphasis{background:#f3f3f3;color:var(--ink)}.section{margin-bottom:24px}.row,.section-head{display:flex;justify-content:space-between;gap:16px;align-items:center}.text-marker{padding:6px 10px;border-radius:10px;background:#eeeeee;color:#5c5c5c;border:1px solid var(--line);font-size:.82rem;text-transform:uppercase;letter-spacing:.04em}.progress{height:10px;border-radius:999px;background:rgba(19,38,31,.08);overflow:hidden}.progress div{height:100%;border-radius:inherit;background:linear-gradient(90deg,#5e5e5e,#9a9a9a)}.contact-list,.news-list,.stats-grid{display:grid;grid-gap:16px;gap:16px}.stats-grid{grid-template-columns:repeat(2,minmax(0,1fr));margin-bottom:16px}.button-link{display:inline-block;padding:12px 16px;border-radius:10px;background:#ececec;color:var(--ink);text-decoration:none;border:1px solid var(--line)}.complaint-form{display:grid;grid-gap:12px;gap:12px;margin-top:16px}.complaint-form button,.complaint-form input,.complaint-form textarea{font:inherit;padding:12px 14px;border-radius:14px;border:1px solid var(--line)}.complaint-form button{background:#ececec;color:var(--ink);cursor:pointer}.muted{color:var(--muted)}.map-shell{overflow:hidden;border-radius:20px}@media (max-width:900px){.grid.two,.hero,.stats-grid{grid-template-columns:1fr}.row,.section-head{flex-direction:column;align-items:flex-start}}